Accord Deploys New Online FAQ Facility To Improve Customer Service Efficiency

TAKELEY, U.K. - Sept. 18, 2014 - PRLog -- Stansted, 17 September 2014: – Accord Mortgages, a dedicated intermediary only subsidiary of Yorkshire Building Society, the UK's 2nd largest mutual Building Society, has enhanced its online customer service offering by launching a web self-service FAQ facility available on their residential website.

The FAQ knowledge-base solution, provided by leading multi-channel customer service software specialists Synthetix, allows customers to find instant, accurate answers to their questions 24/7, meaning they don’t have to escalate to other contact channels.

The FAQ facility allows customer to self-serve answers to their questions online using natural language search. The dynamic search functionality provides customers with a list of possible answers.

Chris Wolfenden-Smith,Assistant Marketing Manager at Accord Mortgages said: “The knowledge centre supports our focus on customer service and will aim to enhance the ongoing dialogue we have with our customers. We hope that this helps people visiting our website to find the information they need as efficiently as possible.”

Alastair Taylor, Director at Synthetix said: “Accord Mortgages’ commitment to providing a high level of online customer service clearly differentiates them from other financial institutions. We are delighted to be working with such a leading financial brand, helping them to provide their customers with a multi-channel customer service.'