Emergence of Mobile FSM Generating Growth Prospects in the Global Field Service Management Market

LONDON - Sept. 17, 2014 - PRLog -- TechNavio, the independent tech-focused global research firm, has published a report on the Global Field Service Management Market 2014-2018, which is expected grow at a CAGR of 12.33 percent during from 2013-2018.

FSM software is used to remotely locate, track, and manage information or address issues faced by technicians sent by service companies into the field for service processes. It offers organizations a number of benefits such as cost savings, improved employee productivity, and greater customer satisfaction. FSM solutions are used to schedule, allocate, and dispatch technicians for field work. They help with scheduling or prioritizing the allotted work, matching technician skills with the work, and reducing the time taken to solve issues.

“Enterprises are increasingly focusing on adopting FSM mobile applications to communicate with their field service staff and provide them with real-time information, which improves collaboration with colleagues and customers,” says Faisal Ghaus, Vice President of TechNavio.

Key Market Drivers

·         Emergence of SaaS-based FSM Solutions

·         Increase in Demand from SMEs

·         Need to Control and Reduce Service Costs

Key Market Trends

·         Emergence of Mobile FSM

·         Integration of Predictive Analysis Software with FSM Solutions

·         Cost Reduction as a Result of Intense Competition

Key Market Vendors

·         ClickSoftware Technologies Ltd.

·         Oracle Corp.

·         PTC Inc.

·         SAP AG

·         TOA Technologies Inc.

To define the market circumstances in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.

If you are interested in more information on this topic and our upcoming research on the Global Field Service Management Market 2014-2018 (http://www.technavio.com/report/global-field-service-mana...); please send an e-mail to media@TechNavio.com.

About TechNavio

TechNavio is a leading global technology research and advisory company. Founded in 2003, TechNavio has about 200 analysts globally and develops over 2000 pieces of research every year. We cover more than 500 technologies across 80 countries.

We focus on emerging trends that can shape a market, and model these trends using a mix of quantitative and qualitative tools in our proprietary research methodologies in order to build forecasts across market segments and geographies. These forecasts and analysis are used to help our customers identify new and existing opportunities in their markets. We also help customers assess their competitive position in a constantly changing technology market scenario.

TechNavio analysts employ primary as well as secondary research techniques to ascertain the size and vendor landscape in a range of markets. Our analysts obtain the information using a combination of bottom-up and top-down approaches, besides using in-house market modeling tools and proprietary databases. They corroborate this data with the data obtained from various market participants and stakeholders across the value chain, including vendors, service providers, distributors, re-sellers, and end-users.

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