esure & Sheilas’ Wheels deploy web selfservice knowledgebase to improve customer service efficien

TAKELEY, U.K. - Sept. 15, 2014 - PRLog -- Stansted, – esure, one of the largest insurance companies in the UK, has enhanced its online customer service offering by launching a web self-service knowledge-base available on both the esure and Sheilas’ Wheels brand web and mobile channels.

The FAQ knowledge-base solution, provided by leading multi-channel customer service software specialists Synthetix, allows customers to find instant, accurate answers to their questions 24/7, meaning they don’t have to escalate to other contact channels.

The tool helps customers to find information on the esure and Sheilas’ Wheels range of insurance products and services quickly and easily, using natural language search.

Andy Sommer, Communications and PR Manager at esure, said: “The knowledge centre supports our focus on customer service and will aim to enhance the ongoing dialogue we have with our customers. We hope that this helps people visiting our websites to find theinformation they need as efficiently as possible.”

Adam Ashcroft, Director at Synthetix said: “esure Group is committed to providing its customers with the best possible customer choice and experience across all of its contact channels. We are delighted the key brands – esure and Sheilas’ Wheels have selected Synthetix’s multi-brand knowledge-base software to further strengthen their innovative service offering.”

Esure - The Group is a UK-focused personal lines insurer founded in 2000 by Peter Wood, the foremost general insurance entrepreneur in the UK and the Group's Chairman. The Group also owns 50 per cent of Gocompare.com, one of the leading UK insurance price comparison websites.

Synthetix has become the customer service and web usability technology choice for blue-chip brands including; Unilever, Virgin Holidays, Yorkshire Building Society, National Express, Best Western Hotels, Kimberly Clark, Wessex Water, Mark Warner Holidays, Welsh Water and Boots.