Nu Cen-tury/NCI/ncigsa.com and the BBB

PALM HARBOR, Fla. - Sept. 10, 2014 - PRLog -- Here is the real skinny on the BBB. NCI/Nu Cen-tury does not participate in this organization and here is why.

Pieces are from a previous post "The truth about the Better Business Bureau and its Franchises."  BBB of Florida and this could go nationwide.

In 2001 Florida Congresswoman Corrine Brown alerted Congress and the General Public about the BBB’s wrong doing.
Click here for the Original Congressional Record E1550 (http://bbbthetruth.com/documents/florida-congressional-record-on-BBB-E1550.pdf)

E1550 CONGRESSIONAL RECORD – Extensions of Remarks August 3, 2001
CONCERN-REGARDING BUSINESS OWNERS AND THEIR EMPLOYEES
HON. CORRINE BROWN OF FLORIDA IN THE HOUSE OF REPRESENTATIVES

Thursday, August 2, 2001

The foundation as framed by our nation’s founders in the Constitution is the concept of due process and the right thereof. We each have the assurance that the law protects our person and property from libelous, slanderous, and otherwise tortuous interference with our reputation or business.
Unfortunately, I have learned that we have within our country a private organization that with the appearance of being quasi-governmental and without any legal or regulatory oversight and control can libel and slander and tortuously interfere with a small business.
They can do so with virtual immunity.
This organization is the National Better Business Bureau and their franchise local Better Business Bureaus.
At times, some of these bureaus classify small business owners as unsatisfactory, libel and slander them with opinion and innuendo, and provide them no dueprocess to correct the problem.
If sued in court, they argue qualified immunity under the guise of the public good.
No one disputes the right of a Better Business Bureau to print facts. It is when they print falsehoods, opinion, or negative innuendo that a mechanism for redress or correction must be assured.
When closely examined, however, one finds that there are Better Business Bureaus that arbitrarily and capriciously exclude and negatively classify those they don’t like.
They also frequently rate companies with terrible records as being satisfactory.
No written guidelines or rules are available that require the Better Business Bureau to adhere to any legal standard in their dealings with business. (With the internet, the conduct of one local Better Business Bureau is then taken as true and disseminated everywhere.)
The Better Business Bureaus also charge money for these reports.
They make money without responsibility for how they make it.
Why are they above the law and other businesses?
On a first-hand basis, I recently inquired of the National Better Business Bureau regarding the process and I was met with hostility and rebuke.
Prominent members of my community who tried to ascertain information about how to redress a concern with a local Better Business Bureau were hung up on by senior ranking National Better Business Bureau employees.
The process I have described is not in the public’s best interest.
It is not appropriate for us to allow our business owners and their employees to be exposed to this arbitrary and capricious process.
A right to redress the actions of the Better Business Bureau when libelous, slanderous, arbitrary, or capricious action is apparent is a fundamental right we must insure.
What The Better Business Bureau of Southern Florida and the Caribbean really does?  and this is how it works:
Stage 1:
A well crafted website asks consumers to place their grievance with a business on line. When a complaint is entered by a consumer the “game” begins
Stage 2:
The complaint is supposedly sent to the business by email
No verification that the business received the email and is aware about the complaint and don’t assume responsibility to verify that the business received the complaint. The business has 14 days to respond to the complaint
If the business doesn’t respond in the allocated time, its BBB Business Review is drastically shattered causing great damages to the business, especially to small businesses which do not posses a strong brand name recognition. This damage will be inflicted by or even if the business did not receive the complaint
At this stage, they don't care if the company and the consumer already came to a satisfactory agreement and settled the complaint
All they care for at this stage is that their web site will receive a response from the business.
Stage 3:
The business entered its initial response, this response will be sent to the consumer for rebuttal. They dont care if the business and the consumer already came to a satisfactory agreement and settled the issue.
The only care at this stage that their web site will receive a second data entry from the consumer, such entry to be made within 14 days.
If for any reason such entry is not made , they judge the complaint as “RESOLVED” and advertises such judgment on the business BBB Business Review. They don’t care if the consumer’s issue is far from being resolved. They have their own terminology of what RESOLVED means
Stage 4:
If the second data entry is made by the consumer, BBB website will email it to the business for final response. The business must respond within 14 days
It doesn’t matter if the issue is already settled, if the consumer is completely satisfied, and has advised BBB that he is satisfied and doesn’t have any further issue with the business. If the business does not respond, its BBB Business Review will be shattered and the complaint will be noted as NOT RESOLVED.
If the business responds using the jargon accepted by BBB, the complaint will be closed as RESOLVED. A business has to use a specific jargon and can get the complaint to be judged as administratively resolved
For BBB, RESOLVED has nothing to do with the conflict between the consumer and the company being resolved or not
What's wrong with this product / service ?
The process is practically automated via the website and does nothing to resolve any issue the consumer or the company has and therefore has no merit at all.
The website provides faulty BBB Business Reports and by doing so they are causing injustice and damages to businesses.

The investor that acquires the franchise is expected to raise revenue by charging the businesses under his jurisdiction annual fees, this is the main source of the franchise’s revenue, collecting annual fees determined the franchise owner’s return on his investment

They are benefiting from a lucrative business, a monopolistic business, currently free of any legal responsibilities for libel and defamation
The most important activity for this franchise is via its Telemarketing Department. They recruit telemarketers with lines such as:
This is not your typical sales-job! We offer a service every business needs! Plus, we have no competition.

IF YOU LIKE THIS BE ON THE LOOK OUT FOR OUR NEXT INSTALLMENT.  "Behind the door of Ripoff report.com"