Companies today are embracing customer experience strategies as they hold the potential for a true competitive advantage. Employees play a critical role in the success of customer experience strategies. With more than 20 years’ experience, Annette is passionate about helping companies understand the importance of employee experience to customer experience. Annette has led Consulting Services departments for several companies that focus on improving both the customer and employee experience by utilizing software platforms to facilitate listening to and operationalizing the voice of the constituent (VOC.) She is currently Director, VOC Consulting at Confirmit and writes a popular blog, CX Journey™, as a way to share her learnings and experiences. Her blog is currently syndicated on CustomerThink, Yahoo Small Business Advisors, FutureLab, Business2Community, and more.
2014 accolades include: #45 of The 100 Most Influential Tech Women on Twitter by Business Insider, Top 10 of 2014 Top 50 Most Active Influencers in #CX – Customer Experience by MindTouch, #1 of Top 100 Big Data and Customer Experience Influencers by Onalytica, #11 Executive Top 60 Customer Experience Influencers by SAP.
For more information on Wise Talk and to sign up to participate in this interactive Forum, visit: http://www.mariposaleadership.com/
About Mariposa Leadership, Inc.
Mariposa Leadership, an executive leadership coaching firm, has served the Bay Area’s most successful companies in Silicon Valley and the SF Bay Area since 1996. High-tech and other demanding industries leverage Mariposa’s individual and executive team coaching programs to accelerate leadership performance.
Wise Talk is Mariposa’s monthly Leadership Forum hosted by CEO/Founder, Sue Bethanis. With more than 100 sessions recorded to date, Wise Talk’s unique dialogue via teleconference features informative interviews with selected experts from around the world and covers the latest in leadership topics such as strategy, customer experience, employee engagement, design thinking and other cutting-edge leadership content.
For more information, visit: http://www.mariposaleadership.com/