The project sought to make significant enhancements to the Medicaid eligibility system, and to align with the new eligibility mandates for the State of Florida, Department of Children and Families (http://www.myflfamilies.com/)
“North Highland is excited to be part of the team that is being recognized for this award. Through our work, we identified and addressed potential problems through a strong risk management approach and helped to minimize the impact on Department staff and clients as this critical system went live,” said Barbara Ray, North Highland vice President and global public sector lead.
Since April 2013, North Highland led the management of the project, while collaborating with the Florida Department of Children and Families to implement the system efficiently, on schedule and communicating the changes to over 4,000 staff using the system. Through this collaboration, Florida’s Medicaid eligibility system changes were successfully implemented on-time and under budget.
“DCF’s Medicaid eligibility team and its contractors worked diligently and collaboratively to see that the department was complying with the new eligibility laws and ensuring the new system was implemented as timely as possible with the least impact to the clients we serve,” Florida Department of Children and Families Interim Secretary Mike Carroll said. “I am proud of their continued commitment to providing the highest level of service to Florida families.”
About North Highland (http://www.northhighland.com/
North Highland is a global management consulting firm that delivers unique value, big ideas and strategic business capabilities to clients around the world. The firm solves complex business problems for clients in multiple industries through an integrated approach and offers specialty services via its Enfathom, Managed Services and Sparks Grove divisions, as well as TrueBridge Resources. North Highland is an employee-owned firm that has been named as a “Best Firm to Work For” every year since 2006 by Consulting Magazine. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com or follow the firm on Twitter @northhighland and on facebook.com/
About the State of Florida, Department of Children and Families: (http://www.myflfamilies.com/)
The Florida Department of Children and Families is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency’s mission is to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.