“I met my business coach when I signed up for the TradeEdge program,” recalls Van Dyke. “The program covers all aspects of running a small business and really helps you to better manage the day-to-day processes as well as produce a long term plan for the business.”
Van Dyke extolls the virtues of conducting a process review and explains that the original customer service process for an important contractat Critical Safety took three to four weeks to complete. As a result, Van Dyke was spending all his time addressing complaints about how long things took.
TradeEdge walked him through the process of documenting his customer intake process where he created a flowchart that quickly revealed the source of the process’ dysfunction.
“I was able to streamline and simplify our service and now we’re responding to requests within 24 hours. The clients are happier, and giving me referrals and my time is now spent growing the business, not addressing complaints,”
“Most businesses have repeatable and routine actions that happen all the time,” explains Cheryl Dyck, creator and instructor of TradeEdge, “Our program simply helps small business owners focus on small changes that can make a huge difference to their bottom line, like analyzing their processes.”
TradeEdge is a training program unique to Canada that’s focused on teaching small business owners in construction and trades the business management skills they need to succeed. The results-oriented workshops deliver management tools uniquely designed for construction-
“My eyes were opened to many things through this program. The tips and tricks I’ve learned allow me the freedom to look forward, building up and expanding my business, instead of constantly managing all the things that used to sneak up on me.”
TradeEdge is run by Business Edge Coaching. The three-month program runs weekly, and is accredited by the Canadian Construction Association (CCA) through its Gold Seal accreditation program. A full schedule of courses is available at www.businessedgecoaching.com.