“A third of our customers are coming to LAbite.com from a mobile device and giving them access to easier online ordering, while maintaining our history of simple navigation, was the top priority." – Ken Fischer, President of LAbite
LAbite has continued to grow both online and off. Historically, they have grown 25% year-over-year, butthe growth rate accelerated to 35% in this past year. LAbite also expanded into Simi Valley, CA this past July and will next be offering service in Valencia, CA. They have also steadily continued to build new restaurant partnerships and expand offerings in their rapidly growing Orange County and Coachella Valley markets.
“We’re a local company," said Fischer. "We understand the specific demands and expectations of Southern California. It’s been our business for 15 years and the new site is another way we hope to thank our customers for their loyalty.”
With LAbite’s Group Ordering function, users invite friends or co-workers to add to their order, viewing all changes in real time. Order Tracker allows customers to watch their delivery, also in real time, as the driver makes their way to the door. LAbite is giving diners greater control and flexibility with their online experience while continuing to place the emphasis on customer service.
“We made customer support the priority. You can live chat us, call, Tweet, email or Facebook us and someone is on the other end of that communication to take care of the customer. Feedback and the customer experience is the cornerstone of LAbite. We know we can always be better.”
# # #
Since 2001, LAbite has connected Southern California to reliable restaurant delivery with nearly 1,500 restaurant partners and a fleet of independent, local drivers. Over 5,000,000 meals per year go through LAbite. Whether you’re ordering for one or 100, LAbite takes meal planning off your plate so there’s more room to enjoy the food.
If you would like more information about this topic, please contact Jenny Kim at 310-838-7500 or email at Jenny.Kim@LAbite.com.