Strategic Customer Service Management, 09 – 13 November 2014, Dubai

Aug. 13, 2014 - PRLog -- Advanced Management Training

PROGRAM TITLE
Strategic Customer Service Management

DURATION
5 (five) days

DATES
09 – 13 November 2014

VENUE
Novotel Deira City Centre Dubai or JW Marriott Dubai, UAE

PROGRAM OBJECTIVES
This program is designed to enable participants to better:

Understand the concept of Strategic Customer Service Management
Approach on how to make changes in their organization to drive customer satisfaction toward customer loyalty.
Manage the implementation Effective Customer Service strategies & plans

PROGRAM CONTENT
Over the 5 days period CSM themes are explored through a number of core sessions that address specific related issues. These sessions include – but will not always be limited to:

Concept of Strategic Customer Service Management
The evolution of Customer Service Management
Customer Loyalty the ultimate goal of CSM
Differentiate your organization from competitors by providing superior service
From Call Center to Contact Center
CSM as differentiators in hyper-competitive market
Technology as enabler
Crafting Customer Service Strategy, Plans, Programs, Policies, Systems & Procedures
Build a customer service-driven culture within their organization
The effective organization of CSM
How to transform employee as service excellent provider
Keep on track and keep moving a head (monitoring and improvement)
Be proactive rather than reactive
Provide exceptional customer service and protect long-term relationships

LEARNING METHODOLOGY
A proper mix of lectures, Q&A, sharing, discussions, exercises and activities.

RECOMMENDED PARTICIPANTS

Customer Service related Executives
Sales & Marketing related Executives
Corporate Planning Executives
QA Executives
All Managers
Those who must provide significant contributions in ensuring effective Customer Service Management at their organization
Those groomed for above positions

COURSE FEE

US$ 3250.- per person, net into our account
Including a certificate, refreshments, lunch, stationery and writing instruments

REGISTRATION
http://www.superiormanagementtraining.com/courses-in-duba...

Registration closing date : 5 (five) weeks prior to the commencement date of the program