All nominated companies were shortlisted by a judging panel, looking at businesses with excellence in customer care. The criteria were: presentation, facilities, staff attitudes and approach.
Upon awarding MuLondon with this year's Customer Care Award, the judges said: “MuLondon demonstrated excellent customer service and has developed a high level of customer loyalty”.
The building blocks of MuLondon are outstanding customer service and first-class organic, environmentally sound products. MuLondon makes sure that its customers are always happy – from special requests, custom-made items and carefully and lovingly wrapped orders. When they get in touch, customers receive prompt personal assistance and individual product recommendations relevant to their skin issues.
Boris Zatezic, Founder & Head Cream-Whipper at MuLondon said: “I feel incredibly excited that MuLondon has won its second business award from The Mayor of Lewisham, this time for customer care. Prompt, efficient and personalised service is very close to my heart, and is at the core of our values. MuLondon's customer care policy is to always treat all customers with respect and love, be intuitive to customer needs and wow each customer with personalised service. Receiving The Business Award for Customer Care is a confirmation of MuLondon's commitment to stellar customer relations.”
More information about MuLondon is available at http://www.MuLondon.com.