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India’s Pioneer MSP “WyzMindz” Wins “Award for Innovation in Outsourcing”

India’s Pioneer Managed Services Provider “WyzMindz” Wins “Award for Innovation in Outsourcing” at the ASIA BPO Summit, 2014. Global Leaders Acknowledge WyzMindz Efforts in Innovation in Outsourcing

PRLog - Aug. 4, 2014 - GURGAON, India -- WyzMindz Solutions Pvt. Ltd., one of India’s leading Managed Services providers in the field of Outsourcing analytics, Customer lifecycle management & Business intelligence, has been adjudged as the best in class company under the “Excellence in Innovation in Outsourcing” category at the Asia BPO Summit 2014 held in Mumbai on 20th June 2014. Presented by Asia Outsourcing Congress, this prestigious BPO industry award has been conceptualized to honor performance, growth, product & market innovation, customer service & technology and raises its benchmarks year on year as the awards mature.

The “Innovation in Outsourcing” category seeks to applaud the comprehensiveness of the Value created by a Outsourcing service provider on all the accounts namely – understanding the customer’s requirement, exploring the areas of improvement, defining possible solutions & most importantly prioritizing opportunities. WyzMindz in it’s engagements has played the role of an active partner by not only demonstrating a thorough understanding of the customer’s problems but also participating in executing of the solution planned. This represents a unique operating model offered by WyzMindz.  As explained by Chetan Khosla, C.E.O. and M.D., WyzMindz Solutions Pvt. Ltd., “We believe in travelling the complete journey from issue identification to solution execution by becoming an extended arm of our customer” sums it all.

Commenting on winning this prestigious award, Mr. Karun Thareja, Director Marketing, WyzMindz. said, “We often hear that to create sustainable, long-term value for all the stakeholders of a firm, it is important to explicitly establish an appropriate stakeholder value target. All our services are designed for this. e.g. our planning services ensure a positive impact on the bottom line and at the same time optimum occupancy of mid-level staff resulting in higher job satisfaction and lower attrition. We call this the Service-Cost balance”.

At the core of the WyzMindz methodology lies its proprietary M-V-A-O Pyramidal framework which has been inspired by process standards like ISO, COPC, Lean, Six Sigma. The WyzMindz M-V-A-O Pyramidal framework seeks to Metricize i.e. measure what should be measured, Visualize i.e. see the metric data in an understandable format, Analyze i.e. make sense of the data around the why’s and the how’s and lastly Optimize i.e. achieve the right balance between top-line and bottom-line. WyzMindz also has its own web-based analytical platform “WyzionPro” which helps customers to slice and dice data and make fact based decisions to improve their bottom-line and achieve a service-cost balance.

Asia Outsourcing Congress awards are based on data collected through nomination forms submitted by those companies who wish to nominate themselves for consideration for the awards. In addition to the data-based analysis, panel of experts provide qualitative & subjective inputs to ensure that the awards are in tune with market reality.

Sachin Manan

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Source:WyzMindz Solutions Pvt. Ltd.
Location:Gurgaon - Delhi - India
Tags:business intelligence, business analytics, Outsourcing, Customer Lifecycle analytics, olap
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