Given the rise of social media, control has flipped from companies to customers. Customers are choosing which companies they want to do business with and on what terms. Companies that fail to understand their customers will not survive. As the founder of MarketPower Group, a business growth consultancy, Chuck teaches companies how to profit by engaging the power of their customers and conducts customer insight research for clients. A serial entrepreneur, Chuck has started seven other enterprises across multiple industries. He’s an expert in understanding the unmet needs of customers, having interviewed and surveyed over 100,000 customers around the world. Chuck is the author of two books, Customer CEO: How to Profit from The Power of Your Customers and Stop, Look and Listen (Bibliomotion)
For more information on Wise Talk and to sign up to participate in this interactive Forum, visit: http://www.mariposaleadership.com/
About Mariposa Leadership, Inc.
Mariposa Leadership, an executive leadership coaching firm, has served the Bay Area’s most successful companies in Silicon Valley and the San Francisco Bay Area since 1996. High-tech and other demanding industries leverage Mariposa’s individual and executive team coaching programs to accelerate leadership performance.
Wise Talk is Mariposa’s monthly Leadership Forum hosted by CEO/Founder, Sue Bethanis. With more than 100 sessions recorded to date, Wise Talk’s unique dialogue via teleconference features informative interviews with selected experts from around the world and covers the latest in leadership topics such as strategy, customer experience, employee engagement, design thinking and other cutting-edge leadership content.
For more information, visit: http://www.mariposaleadership.com/