Hospitals must find ways to differentiate their services and programs from their competition, while facing the obstacles of reduced reimbursement, a larger focus on patient satisfaction, and increased accountability and quality requirements.
The Avera Orthopedics department did an evaluation of the patient experience for their Total Joint Replacements program from end-to-end, including an assessment of their online experience for e-patients. A care path was then optimized with transition gaps resolved and duplicative work eliminated. A web-based patient guidance system was implemented that provided patient benefits in convenience and efficiency.
Avera found that guided patient engagement through the total episode of care improves patient readiness, increases treatment adherence, reduces risks of setbacks, and speeds up recovery.
In this session attendees will learn:
- The problems faced by the ortho dept
- Defining a process to evaluate hospital service line patient experience from end-to-end
- The hurdles of bringing together teams and stakeholder communication
- The case for a nurse navigator/joint coordinator
- Reasons for taking a fresh look at your educational content
- How to create a streamlined care path, reducing variances and duplicative work
- Benefits seen in setting patient expectations early and offering convenience of online e-patient engagement
Improving the Patient Experience for Joint Replacements by Using a Guided Process
Date/Time: Thu, Aug 14, 2014 12:00 PM – 1:00 PM CDT
REGISTER HERE: http://www.orthoserviceline.com/
OrthoServiceLine.com is a free resource for orthopaedic service line leaders designed to give them actionable insights and ideas to grow and streamline their programs. OrthoServiceLine.com is sponsored by Wellbe, Inc.
About the Speaker:
Julie Benz is the Director of Outpatient Therapy Services at Avera McKennan Hospital. Julie has been employed with Avera Health for 30 years. She received her degree in Physical Therapy from the University of Iowa and Masters in Administrative Studies from the University of South Dakota.
About Wellbe (http://www.wellbe.me/
Wellbe, the inventor of the cloud-based Guided CarePath®, works with health providers to engage patients as partners in their episodes of care. Our Guided CarePaths empower patients to learn and take the actions required to achieve better outcomes at lower costs. High-performing hospitals use Wellbe’s Connected Care solutions to improve the experience and efficiency of helping patients to succeed with their medical treatments and surgeries.