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noHold, Inc. Logo

noHold Joins the LANDESK One Partner Program to Create the Next Generation Help Desk


 
PRLog - Jul. 24, 2014 - MILPITAS, Calif. -- MILPITAS, CA, (July 24, 2014) — noHold, Inc. announced today that they have joined the LANDESK One technology partner program to provide employees with the next generation, self-service help desk solution. LANDESK One is designed to provide opportunities for ISVs to create innovative and complementary technology on the LANDESK platforms. The program advances LANDESK’s user-oriented IT vision by enabling ISV partners to amplify the complete LANDESK portfolio to create customized, user-focused solutions. noHold and LANDESK are coming together to support the need of interactive technology for internal customers (employees).

noHold Virtual Agents are used by leading brands to revolutionize their customers’ experience. Albert is an extension of noHold’s flagship product, InstantSupport™, but instead designed for employees to find answers to their problems, on their own terms. Albert can be customized with company-specific information or pre-packaged with answers to top questions about Bring Your Own Device (BYOD), Windows and Apple Operating Systems, and more.

By combining Albert with LANDESK, organizations are empowered to:

1. Increase First Contact Resolution (FCR) while reducing support costs
2. Increase employee satisfaction and productivity
3. Improve agent efficiency to decrease average handle time

Research firm Gartner predicts that "By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants." (Source: Gartner, Predicts 2014: Automation Brings Promise to IT Operations Management, but at What Cost? 12 December 2013, Authors: Greene, J., Colville, R., et al.) Albert is designed to increase employee self-service by providing 24x7 assistance to questions that would typically be sent to the queue at the help desk. If necessary, Albert can escalate to LANDESK Service Desk while passing on the conversation either to a live agent or by automatically creating a case. By doing so, help desk agents can capture the root issue and further address the issue as quickly as possible. For more information about the integration between Albert and LANDESK, view the SlideShare “LANDESK and Albert: Empowering Enterprise Customers.” (http://www.nohold.com/landesk-and-albert.html)

“For years, LANDESK has provided a scalable and powerful solution for the Service Desk,” said Diego Ventura, CEO of noHold, Inc. “We are honored to be part of the program and look forward to bringing customerization to this environment through personal interactions with end-users. Our combined solutions create a support-like experience for end-users, similar to that of consumers who engage with some of the major brands in the world; it’s on their own terms, anytime, anywhere.”

“noHold is an important part of the LANDESK One technology partner program,” said Steve Workman, Vice President of Corporate Strategy and Planning at LANDESK. “The LANDESK One program increases momentum and empowers our ISV partners, like noHold, to deliver customized solutions that directly address individual customer needs. As part of our user-oriented IT vision, LANDESK constantly strives to improve our customers’ experiences by continually expanding our product and partner offerings. The LANDESK One program leverages noHold’s unique perspective to deliver additional customer value and expand the reach of both LANDESK and its partners.”

For more information about how the ISV Partner Program will accelerate customized, user-oriented IT solutions or to become a member of the LANDESK One program, please visit http://www.landesk.com/partners/landesk-one.

About noHold Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at http://www.nohold.com/ .

About LANDESK
LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service desk management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit http://www.landesk.com/.

Press Contacts

Sarah Ramoz
Marketing Operations Manager
sramoz@nohold.com
408.946.9200 ext. 305

Veronica Cech
Social Media Assistant
vcech@nohold.com
408.946.9200 ext. 356

Gemma Randazzo
LANDESK Public Relations
gemma.randazzo@landesk.com
801.316.9063

Copyright © 2014 noHold Inc. All other product and service names are the property of their respective owners.

Contact
noHold, Inc
***@nohold.com

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Source:noHold, Inc.
City/Town:Milpitas - California - United States
Industry:Business, Technology
Tags:virtual agent, help desk, self service, itsm, Virtual Assistant
Last Updated:Jul 24, 2014
Shortcut:prlog.org/12352251
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