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IVR Technology Group and Soft-Pak Software Solutions Partner to Provide Call Automation Services

IVR Technology Group, a leading software developer of custom telephony applications, including real-time communication and billing solutions has formed a partnership with Soft-Pak Software Solutions.

BUFFALO, N.Y. - July 24, 2014 - PRLog -- Soft-Pak is a complete operational and financial solution for the waste and recycling industry. Delivering software that handles billing, routing, customer service and scale activity for over 30 years, clients enjoy a single database that manages their operational needs. Whether you are in the industry top 20, a municipal operation, or a mid-size hauler with multiple scales, Soft-Pak has the applications needed to effectively manage your operations.

Part of Soft-Pak’s mission is to deliver the highest quality professional support services to its customers. In order to enhance customer communication and to provide a convenient an easy to use payment solution, Soft-Pak has enlisted the assistance of IVR Tech.

IVR Tech enabled Soft-Pak to communicate with their clients effortlessly and effectively by distributing mass messages to its customers and to enable them to make payments over the phone 24/7. IVR Tech will provide Soft-Pak with the technologies that make it possible to do both these things – all without live agent intervention.

By partnering with IVR Tech, Soft-Pak can offer the best customer service and continue to drives revenue, while reducing operational and capital expenditures.  Because of IVR Tech’s proven expertise, attention to detail and willingness to go the extra mile for its customers, Brian Porter, Soft-Pak’s president, believes it is the best company to provide Soft-Pak with these services.

Solutions from IVR Tech allow the following benefits to Soft-Pak clients –

· Easy to use: after receiving a phone call, clients may choose a single option to access to access IVR Tech’s Pay-by-Phone virtual terminal

· Convenience: Soft-Pak clients can make a payment on their own at any time 24/7/365

· Payment options: Pay-by-Phone accepts all major credit and debit cards as well as e-checks

Todd Reed, SVP Business Development, Soft-Pak Software Solutions, has summarized the benefits this partnership provides Soft-Pak. “IVR Tech has set Soft-Pak up with top-of-the-line, automated solution services that work hand-in-hand to improve outbound communication with customers and facilitate the collection of outstanding payments. These solutions will assist Soft-Pak in making bill payment reminders, announcing service interruptions and changing their pick up days due to holidays,” said Reed. “Additionally, their clients can connect to our Pay-by-Phone application and make a payment at the push of a button, making it simple and convenient for their customers to make their payments over the phone any time day or night.”

Mike Byrne, IVR Tech’s CEO, has also shared his enthusiasm about the deal. He stated, “We are very excited about our relationship with Soft-Pak. This opportunity has opened a new vertical for us and we are looking forward to proving that our advanced telephony applications can help the sanitation industry save money and increase efficiency. We’re thrilled to have formed this partnership and look forward to working hard to exceed Soft-Pak’s expectations."

Further information about IVR Tech and Soft-Pak is available at http://www.ivrtechgroup.com/ and http://www.soft-pak.com/, respectively.

About Soft-Pak Software Solutions

Soft-Pak Software Solutions is operational software program on the market for the waste industry. It was established in 1978 and offers one of the most advanced operational software program on the market for the waste industry. Soft-Pak is proud of its customer-driven philosophy and credits that strategy with its ability to maintain high levels of efficiency and success in constantly changing industry. In addition to contributing to the waste hauling industry for more than 35 years, Soft-Pak provides solutions that enable hauling operations to keep up with industry changes and to maintain high levels of efficiency. The company initially released its well known i-Pak in 2001. The latest version, i-Pak Version 4, was released in 2009.

Contact Information

Soft-Pak Corporate Offices:

3550 Camino Del Rio North #208

San Diego, California 92108-1739

Email:  Support@Soft-Pak.com

Tel:  619.283.2338

Fax: 619.283.6641

URL: www.Soft-Pak.com

About IVR Technology Group LLC

IVR Technology Group is an accomplished software development team that specializes in custom, made-to-order telephony applications. In addition to providing communication and payment solutions, IVR Tech boasts expertise in compliant hosting, hosted contact centers and custom interactive voice response (IVR) applications. The team at IVR Tech prides itself on providing an unmatched level of personal customer service.

Contact Information

IVR Technology Group, LLC
6245 Sheridan Dr. Suite #100

Williamsville, NY 14221

Email: sales@ivrtechnology.com

Phone:  716-250-2800

Fax:  716-706-1507

Toll-Free:  800-438-1709

Website URL: http://www.ivrtechgroup.com

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