Under the terms of agreement, Imdaad’s client base of around 2900 customers may now use Imdaad’s portal powered by Dubai Trade’s e-Payment gateway ‘Rosoom’ to process the company’s payment for services rendered through multiple payment options including major credit cards, direct debit by linking to the online internet banking portals of major banks, and pre-paid instruments such as e-Dirham. Imdaad’s new e-Services portal, on the other hand, enables its customers to make inquiries on work orders and invoices as well as make payments online, thereby eliminating the need of visiting the company’s customer service centres or making a phone call for their transactions. The new partnership reflects the increasing focus of FM company on offering innovative solutions with adoption of the latest technologies.
Jamal Lootah, CEO, Imdaad, said: “Our strategic partnership with Dubai Trade reflects our strong commitment to make our services accessible round-the-clock for our customers. Dubai Trade’s ‘Rosoom’ platform is easy to use and designed to enhance the user’s experience. Our customers will also be able to access information in real time. This one-stop shop aimed at meeting our customers’ expectations and unique requirements to make the payments easier.”
Accessible at www.imdaad.ae, the e-Services portal is secure and password protected. Users are required to register online and may opt to get notifications on important transactions over e-mail or text message. The new online service also allows paperless transactions, thus, contributing to the company’s environment protection initiatives. Meanwhile, to keep users up-to-date about the latest happenings at Imdaad, a news and information section has been included in the portal as well.
“It is our honor to have Imdaad integrated with our secured e-Payment gateway ‘Rosoom’. This unique feature provides flexibility for the bill payers and allows Imdaad to offer the payment options that best suit their customers’ needs which at the end save their time and efforts” said Mahmood Al Bastaki, CEO of Dubai Trade.
“We are thankful to Imdaad for their trust toward our e-Services which resulted into signing this agreement. We at Dubai Trade have built ‘Rosoom’ payment platform using the state-of-art technologies and is hosted in world-class data center in the UAE, it offers a rich set of back-office functionality including an automated three-way reconciliation module that allows for easy and pro-active exception management” added Mr. Al Bastaki.
Dubai Trade launched ‘Rosoom’ in mid-2008 as the electronic payment gateway to facilitate online payments and faster adoption of more than 720 e-Services on its portal. It serves as the sole online payment gateway for major entities such as DP World, JAFZA, TechnoPark, Dubai Auto Zone, Jumeirah Lakes Towers and Palm District Cooling. ‘Rosoom’ is compliant with the latest 3-D secure requirements which aim to reduce the fraudulent transactions and therefore give greater protection to the business entities connected to it.