The Microsoft Exchange 2013 and Lync 2013 Project incorporated a number of key deliverables including a move of MTN’s messaging environment to new hardware infrastructure for Microsoft Exchange 2013, the successful deployment of Microsoft Exchange Server 2013 and Lync 2013 based on a Microsoft recommended practices and reference architecture, as well as the provision of a modular deployment model to allow a standard and scalable set of hardware requirements throughout.
A number of key objectives were outlined as part of the overall Exchange and Lync solution, including the provision of higher level operational stability than the existing system to confirm a Service Level Agreement of 99.9 including planned maintenance windows.
The Project was also designed to reduce the technical complexity of the system management and support by allowing IT to implement granular levels of delegated user and system administration.
“The migration onto a new messaging and unified communication (Lync 2013) system had to take place without negatively impacting end users’ experience, functionality and performance of the existing environments,”
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The infrastructure upgrade also provided for the high availability and site resiliency for both the new 2013 Microsoft platforms, as well as for a reduction in technical complexity and total cost of ownership.
Utilizing the full capabilities and features of Exchange 2013 allowed the Solution Architecture to be done in a manner that ensured maximum ROI and cost reduction. A consolidation ratio of 6:1 has been achieved whilst meeting an “always-on”
Employees are now provided with unified communication infrastructure that is easy and quick to organise ad hoc meetings, provide instant messaging, voicemail, continuous presence visibility, seamless desktop sharing and enterprise voice; no matter where the MTN employees are located.
To achieve a successful Project rollout, Integr8 was also called in to provide and support the installation and configuration of an HP Consolidated Archive solution for the new Exchange 2013 Platform.
All objectives were clearly met, with both opex and capex cost savings resulting from this Exchange and Lync upgrade conservatively calculated at millions of Rands.
Executive leadership at MTN have confirmed the Project’s success and delivery, referring to the mitigation of risks, the quality of end service delivery and implementation, as well as all aspects pertaining to configuration and customer expectation management addressed.
Liza du Plessis
Liza du Plessis