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Outsourcing Center Offers Free Advice on Writing Successful SLAs
Ten Key Questions for Developing an Effective Service-Level Agreement
DALLAS (July 09, 2014)—Outsourcing Center, the leading resource for actionable business insights and Brad L. Peterson, Partner, Mayer Brown LLP, offer up free tips on writing effective Service-Level Agreements (SLAs).
The article Ten Key Questions for Developing an Effective Service-Level Agreement (http://outsourcingcenter.com/
· Securing commitments to performance as measured against agreed metrics
· Creating an incentive for suppliers to consistently meet those commitments, and
· Obtaining options to take action to correct deficient performance
Peterson explains that “a poorly crafted or supplier-favorable SLA can instead reduce the supplier’s obligations and incentives to perform well.” To reduce the chance of this negative effect he asks readers to ask the right questions.
Outsourcing Center’s article proposes 10 key questions to ask and some guidance on choosing the right answers. Click here (http://outsourcingcenter.com/
About Outsourcing Center:Outsourcing Center is the most prominent Internet portal for thought leadership, best practices, emerging trends, and strategies for successful sourcing. In addition, since 1997 we have recognized the world's best outsourcing relationships through the annual Outsourcing Excellence Awards (http://www.outsourcingcenter.com/
About Brad L. Peterson: Attorney Brad Peterson is a partner in the Business & Technology Sourcing practice at Mayer Brown LLP in Chicago. You can reach him at firstname.lastname@example.org.