Support services that inVESTED will offer include:
Issue Resolution - address “bugs” and other system errors
Enhancements – form modifications, process and functionality improvements, custom reporting
Expansion – additional location rollouts, system integration, additional module implementation
Training – new hire training, best practices, tips and tricks
Conversions – import legacy data, automated customer information loading and other mass updating
Corporate Liaison – inVESTED can act on the clients behalf in partner communications
The inVESTED support practice is structured with an emphasis on simplicity. inVESTED operates under a standard support rate and clients are billed in 15-minute increments. The support ticketing and tracking system works within clients’ existing business management system, so logging and maintaining support issues is quick and easy.
John Mack, Director at The Vested Group, is optimistic about the success potential for inVESTED. The support practice has signed almost 10 new clients in the first half of 2014 alone. Mack states, “Our goal is to extend the value of your software while guiding you through the entire process from start to completion.”
Clients can expect tangible benefits from a relationship with inVESTED. Internal personnel are free to focus on tasks that are strategic to their organization. The need for developing in-house system-specific skills is dramatically reduced and in many cases is not necessary at all. Time-to-Resolution for service requests is significantly reduced. inVESTED clients are supported by experienced resources that thoroughly understand their entire business management system.
About The Vested Group – The Vested Group is an employee owned consulting firm specializing in NetSuite’s cloud-based business management software. The Vested Group is a seasoned team of enterprise software implementation professionals who focus on providing cloud-based ERP (enterprise resource planning), CRM (customer relationship management), and eCommerce solutions for small to medium sized businesses. Visit The Vested group at http://thevested.com or their support practice, inVESTED, at http://thevested.com/