PRLog - July 4, 2014 - GOLD COAST, Australia -- Excellence in customer service propels Jadran Motel& El Jays Holiday Lodge into GOLD Medal Winner Status in the 2014 Australian Business Quality Awards
2014 Australian Business Quality Awards Gold Medal Winners
Gold Coast Australia – Jadran Motel & El Jays Holiday Lodge (http://www.jadranmotel.com.au/)
Now in its 7th year, the Australian Business Quality Awards measures businesses against a range of internationally-
“Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect a businesses bottom line. The awards not only give the business the recognition it deserves but also identify aspects that surpass customer expectations and those that have room for improvement”
Providing a good indication of which businesses do have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%. The Silver Award is given for an 80% to 90% score, with the prestigious Gold Medal Award reserved for score of 90% or higher. A complete list of the winners is available at www.businessquality.com.au.
Jadran Motel & El Jays Holiday Lodge owners, Brian and Mary Humphrey, we’re over the moon about the gold medal award win saying. “It is remarkable to think that our small accommodation business could win the Australian Business Quality Gold Award for Excellence in Customer Service. It’s humbling, exciting and I suppose it comes to the fact that we’re passioniatte about what we do for the people who stay with us.
“Our core goal has and always will be to focus on and excel when it comes to customers needs, wants and satisfaction. Michelle, our relief manager looks after our guests in a manner that makes them feel welcome and just like family. Our units are fresh, clean, comfortable and pet friendly. Our motel accomodation comes inclusive with modern microwave, crockery, cutlery and bowls which makes it convenient and affordable for families. With a crystal clear swimming pool, grassed area for children to play, BBQ, gardens and palm trees and undercover car parks these are all great benefit to the children and their parents.”
Located 100 metres from the Gold Coast’s beautiful ‘Broadwater’
“We stayed one night at the El Jay Holiday Lodge, and we found it perfect. We had a nice, clean apartment with cooking facilities and a large fridge. We checked in late so Michelle left our room unlocked for us. We went Hot Air Ballooning the next morning, so we were gone quite early even though we hadn’t checked out when we received a concerned call from Michelle to make sure we were alright, as she’d noticed our car missing. We thought this was a very kind gesture, as we’d already paid for the room, so she wasn’t just concerned that we’d left without paying. All up, we were very happy with our stay, and I would definitely stay there again.”
Beverly, another recent customer added “It is hard enough to find accommodation that is child or pet friendly, let alone one that maintains extremely high standards of safe environment. Jadran was absolutelyperfect for my family and I; we are planning our next holiday with (Jadran Manager) Michelle already.”
Mary and Brian Humphrey
Mary and Brian Humphrey