Reliance initially selected a competing technology to address their needs, but after months of effort, they found they were not able to produce the data they needed to effectively identify and manage high-risk patients. Synaptic was contacted and ultimately chosen to support Reliance’s population health management needs. “When we realized our previous platform just wasn’t working, we contacted Synaptic as we had heard they had unique capabilities and could deploy their solution very quickly,” said Gene Farber, Reliance COO. “Synaptic was very responsive to our needs and tight timeframe. Within one week, they were able to take our raw CMS data, integrate those feeds into Synapse and deliver the customized reports we needed. Two weeks after that, the platform and user interface had been fully personalized for our use, and we were able to deploy the application and train our entire care management team on how to use the solution to engage our members in the most opportune and effective manner.”
Tom Boosinger, Founder & CEO of Synaptic commented, “The challenges Reliance faced are all too common in the market today – a lack of actionable data, minimal automation of key workflows and ineffective tools for creating one-to-one relationships with patients.”
“We knew that the timeline was aggressive, but Reliance has a great staff and they were able to provide clear goals and rapid feedback as we implemented the solution. Overall it was a fantastic team effort and we are looking forward to powering many of the great things Reliance will be doing in the coming months,” said Dan Bergner, Synaptic’s VP of Strategy and Product Development.
“We are excited to be using Synapse as our population health management platform. The ability to access patient information through the cloud gives us the capability to develop unique care plans depending on the patient’s needs, and ensure our patients are receiving the highest quality of care. In addition, the ability to create customized reports in-house permits us to measure the success of our various programs on a real time basis,” added Farber.
About Synaptic Advisory Partners
Headquartered in Annapolis, MD, Synaptic Advisory Partners (www.synapticap.com) has been developing care, physician and patient management solutions on the Salesforce.com platform since 2008. Their flagship product, Synapse, is a revolutionary solution for organizations looking for a simple, smart and intuitive tool to help lower costs, improve health outcomes and truly engage their patients and care teams. To learn more about Synapse, go to www.synapsephm.com.
About Reliance Accountable Care Organization
Reliance Accountable Care Organization (ACO) is a group of independent physicians in southeast Michigan charged with coordinating high-quality care to the Medicare patients they serve. Coordinated care helps ensure that patients, especially the chronically ill, get the right care at the right time, with the goal of avoiding unnecessary duplication of services and preventing medical errors. Reliance is not affiliated with any one system and works with providers to insure quality health for families. To learn more about Reliance ACO, go to www.relianceaco.org.