SoundviewPro Publishes Video Course on Customer Service with Steve Curtin

PHILADELPHIA - June 26, 2014 - PRLog -- Make Your Service Memorable for All the Right Reasons

After a lengthy career in an industry whose sole focus is customer service , author and consultant Steve Curtin has spent the recent past working with organizations to define and deliver the best customer service. In this course, he offers you seven market-tested keys to exceptional service.

You’ll begin the course with a class on helping your employees move away from job function and move toward job essence. Curtin describes the steps you need to take to help your employees find initiative and take action.

The course continues with a method to create genuine responses to customers, rather than the robotic interactions that (if you’re lucky) mask contempt for customers. The course concludes with a lesson in what Curtin considers the highest priority of your organization, the creation of customers who spread the word about your company’s exceptional service.

Each lesson is intertwined with personal stories from Curtin’s experiences both as a consultant and, most important, a customer. Learn more at https://www.soundviewpro.com/online-courses/_/delivering-exceptional-customer-service.

What You’ll Learn

•Why exceptional service is a voluntary practice on the part of employees.

•How to help employees find the initiative to create action.

•Why you need to give employees something to work toward.

•How to create an environment in which employees will expend discretionary effort.

•The highest priority for you, your employees and your organization.

Steve Curtin is a speaker, consultant and the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. He spent 20 years in various leadership and service roles with Marriott International, one of the premiere customer-focused companies in the world. Since 1992, he has delivered interactive and engaging presentations on three continents. He has delivered more than 600 presentations to more than 20,000 people.

About SoundviewPro

SoundviewPro is a fast-growing library of self-paced video training courses focused around the business and technical skills necessary to succeed in the business world today. Every course is free of charge and consists of a group of classes broken up into sections. Every section contains a short video which allows for easy display on mobile devices and tablets. Each instructor is an expert in their field and Soundview brings that expertise to bear in these concise, skill-based courses. Visit http://www.soundviewpro.com for more information about SoundviewPro.