Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.
The major changes implemented are:
- A complete QueueMetrics layout restyle.
- The new Icon Agent Page.
- The integrated WebRTC Softphone.
- The new JSON APIs for configuration and reporting.
- A new, easier to use IVR tracking mode.
Loway completely restyled QueueMetrics to match the demand for a fresher interface. The layout is now very clean and modern so that users can easily find what they need. A complete overhaul of the visual elements brings sharper windows corners, subtler drop shadows, more solid colors and a stylish font.
The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a more pleasant experience.
In this perspective QueueMetrics has now a new Agent Page named "Icon".
Icon is designed in order to provide users with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout.
Following the generalized trend towards WebRTC, an innovative embedded soft-phone was integrated in Icon. It allows agents to receive and originate calls without an external SIP phone. This way you can provision new agents with only a modern browser and a pair of earphones - nothing to install on their workstations.
QueueMetrics now also benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics. From the JSON API you can access and modify all the QueueMetrics configuration.
"The new agent page was designed to make a difference in the way agents work with QueueMetrics - to make the experience more pleasing and more productive at the same time." says Lorenzo Emilitri, Loway founder "together with the new features in 14.06, including its new powerful JSON interface,QueueMetrics is meant to be the solid foundation for all your contact center needs".
About Loway -
Loway develops complete, reliable and customizable call center software solutions for the Asterisk® PBX. Our distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics. QueueWiz is the first free web app to simulate easily but accurately call center costs and revenues. We put Swiss passion for precision at your service. Measuring your business helps you deliver continuous improvements. Measure. Improve.