First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries, was honored recently by the Portland Business Journal. FCR was recognized within a select group of private companies in Oregon that are considered the fastest growing in the state with a ranking as the 68th fastest growing in a group of the Top 100.
The growth rate of the Top 100 companies on the list was measured over the past three years between 2011 and 2013. During the three year period FCR’s revenue grew 73% and the company provided careers to 944 colleagues. Collectively the Top 100 companies reported sales of $2.1 billion in 2013.
"We are honored and humbled by this award, which is the direct result of countless hours of hard work and commitment by the entire team at FCR," said Matthew Achak, President and Co-Founder of FCR.
The Top 100 were recognized at a banquet hosted at the Hilton Ball Room in downtown Portland on the evening of June 12, 2014. In attendance were the CEOs of each company and their respective leaders. FCR was represented by Achak, CEO and Co-Founder John Stadter, COO President Katheryn Carnahan, CFO John Charley, Vice President of Operations Sonya Stalberger, Director of Human Resources Lori Ann Sullivan, Director of Colleague Engagement Marybeth Spence, and Site Directors Maria Hawkins, Mike Rice, Aaron Grusi, and Damon Zeliff.
With facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients and 1,000 employees, FCR maintains 5 contact centers across Oregon and a business development office in Seattle.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry. To learn more visit www.firstcallres.com .