The program has commenced across resorts in Australia and New Zealand for the initial pilot, with plans to roll it out to DAE’s resort partners across the globe.
Launching the initiative from the company’s Gold Coast Head Office, CEO Francis Taylor said, “DAE has worked in consultation with our resort partners in Australia and New Zealand to create an innovative reward program that aims to lift the standard of customer service throughout the industry.
“We’ll be working closely with all our resorts to introduce the ‘Award of Excellence’ from this week, and throughout the duration of the program over the next 12 months.”
The DAE ‘Award of Excellence’ will involve resort guests presenting an Award token to a staff member who provides them with memorable customer service throughout their stay. Guests will be notified of the program on their arrival.
Incentive prizes will be on offer to participating resorts and staff who deliver the most outstanding customer service throughout the year.
“DAE’s ‘Award of Excellence’ is all about encouraging staff to create a resort experience that customers will always remember for going above and beyond expectations,”
“As the timeshare industry’s Best Customer Service Provider, DAE understands the importance of excellent customer service and rewarding those frontline staff who are crucial in delivering great holiday experiences to timeshare owners all around Australia and New Zealand.”
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com