HappyOrNot is a combination of a customer feedback device and intelligent reporting service whereby customers can evaluate their service experience at any retail or service provider by simply pressing a smiley button. The devices collect customer responses and records satisfaction levels, and the web-based reporting service stores historical data, provides deeper reviews, allows data exports, and includes both Net Promoter Score compatibility and an Application Program Interface. Organizations get the information they need to make positive service performance improvements.
An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using the HappyOrNot tool is a way to show care of customers and their opinions, while also boosting employee and team spirit by helping companies to ensure that the service promise is fulfilled.
"HappyOrNot is a turnkey solution for retail and service chain organizations for monitoring and improving customer satisfaction. The solution ensures that clients can develop their customer-facing services, optimally train staff and even craft relevant staff incentive programs" tells Vaida Jasulaityte, Sales Director, HappyOrNot.
“We are proud that HappyOrNot trusted us to offer to the Greek market a very strong weapon that promotes sales in Retail, Services, Hospitality and Health Services. HappyOrNot is an essential tool (for business) especially during these times. Supervisor A.E., due to our long experience and know-how, promises to deploy this intelligent solution optimally and efficiently”
About Supervisor A.E.
Supervisor (www.supervisor.gr) is an integrator of IT solutions, with long experience operating successfully in the market since 1987, offering quality technological solutions. Supervisor supports more than 1.500 customers for their IT applications, is a partner of Microsoft, HP and other international companies. Additionally, represents, develops and integrates vertical solutions for specific sectors such as Retail, HoReCa, Merchandising, Sales Promotion etc.
Headquartered in Finland and established in 2009, HappyOrNot® helps its clients in such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International, and CNBC. HappyOrNot is currently being used by nearly 1,000 retail and service chain organizations across 40 countries. Visit www.happy-or-
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