Marval re-certified to ISO/IEC 20000 standard for 9th consecutive year

KETTERING, U.K. - June 13, 2014 - PRLog -- Attaining and maintaining this standard enables Marval to demonstrate its excellence and prove adherence to best practice principles in the delivery and support of its IT services.

Greg Pritchett, CTO of Marval, says of the re-certification “Our commitment to ISO/IEC 20000 ensures that not only do we deliver services to meet our customer requirements but also those of the business. From within our own service management software, MSM, we were able to provide over 90% of audit evidence required for the latest re-certification.”

ISO/IEC 20000 is a formal, international standard (aligned with and underpinned by the ITIL best practice framework) that provides the industry with a benchmark that can be used for auditing and assessing internal and external suppliers across the supply chain and delivering opportunities for service support teams to develop a culture of continual service improvement.

About Marval
Marval is committed to the on-going development of integrated ITSM software, consultancy and education. It is a single-source supplier for all ITSM needs, designed to improve service quality, productivity, customer satisfaction and reduce costs.

MSM - an ITIL process compliant and ISO/IEC 20000 compatible, integrated software solution ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. It has been implemented by organisations across many diverse sectors worldwide. MSM is used by internal and external support and by providers of outsourced and managed services.

Marval is a major practitioner, innovator, thought leader and contributor to best practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000. It has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.