Clearwave Kiosks and Tablets: A Winning CombinationA Combination of Technology Makes for Excellent Patient Experience and Operational Success
ATLANTA - June 10, 2014 - PRLog -- In today’s world, manual paperwork has become antiquated and anachronistic. Everyday people conduct their lives and conduct their business without paper. Self-service is rapidly becoming the expectation of people in every facet of life. The only time one encounters paperwork is when they buy a car, buy a house and/or when they go to a doctor. With all the technical advancements one uses on a daily basis, there is no good reason to burden patients with paperwork that results in more costs and errors for the practice and the redundancy proves to be a source of irritation and frustration for the patient.
Clearwave Corporation’ Clearwave has announced a solution for the 15% of patients that prefer not to use the use the kiosk. Clearwave’s provider portal application is now compatible with IPAD’s and Windows-based tablets. Staff members can greet patients, directing the majority to the kiosk. For those that prefer not to use the kiosk, staff members can click on the “check-in now” button on the tablet. The system will immediately verify eligibility and will let the staff member know if the patient owes a copay. Staff no longer needs to ask patients if their insurance has changed, they will see instantly on the tablet if the insurance is valid and what, if any, money the patient owes the practice. This exchange creates a greater patient experience for the patient. “Combining kiosks and tablets to provide the best possible service for 100% of your patients provides the best of both worlds. Self-service at the kiosk for the majority of patients and a tablet based solution for patients that prefer assisted check-in,” said Eric Anderson, COO of Clearwave Corporation. “There is no fee for Clearwave’s tablet application and customers are free to use the tablet of their preference.” About Clearwave Corporation Clearwave Corporation, headquartered in Atlanta, GA., is the leading provider of self-service kiosk registration and eligibility verification solutions. Clearwave's solution automates eligibility verification and greatly reduces the time patients spend checking in and sitting in the waiting room. Patient satisfaction improves as lines; paper forms and redundant questions are eliminated and replaced with the convenience of a rapid self-service check-in. For more information, call Kassie Humphrey, (678) 738-1127, or go to www.clearwaveinc.com End
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