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Commence Corporation Announces Customer Support Portal


 
PRLog - Jun. 9, 2014 - EATONTOWN, N.J. -- Eatontown, NJ   June 10, 2014  – Commence Corporation a leading provider of Customer Relationship Management software (CRM) for mid-size companies has announced that it will be launching a new customer portal as an extended component of their Customer Service application.   The new customer service portal will provide customers with the ability to significantly enhance the level of service they provide to their customers.  The solution includes a knowledgebase, frequently asked questions and the ability to enter service tickets directly into the CRM system.  A customizable automated response feature enables customers to create tailored responses back to customers after submission of a service ticket.

“For years both customers and vendors have been discussing the need for automated customer service   and better self service programs says Larry Caretsky, president of Commence Corporation.  Stand-alone Help Desk programs have been available for some time, but customers are now seeking solutions that are fully integrated with their CRM system.  This enables sales and administrative personnel as well as the support staff to access the sales and service history of each customer”.

Commence CRM is specifically targeted at mid-size companies that may still be working with silos of information or simply have a need for an integrated solution.  Commence Corporation has been providing customer management software solutions for more than two decades and has a large customer base in more than 22 countries around the world.  The product is cloud based and its robust functionality and price points make it a solid choice for businesses looking for a complete CRM solution that’s affordable and easy to use.

About Commence Corporation:

Commence Corporation is a leading provider of desktop and cloud based CRM software. The company develops and delivers a diverse suite of award winning business solutions that integrate people, processes and technology.   Commence CRM is delivered under the popular software as a service (SaaS) model and may be deployed in house or in the cloud.  Commence products are used by several thousand business around the world to streamline the front office business processes that impact sales and customer service. As a result, Commence customers increase workforce productivity, generate positive interactions and reduce operational costs.  To learn more about Commence CRM contact the sales team at 877-266-6362 or visit the company’s web site at www.commence.com

Marketing Contact:   Marketing@commence.com

Media Contact
sales@commence.com
732-380-9100
***@commence.com

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Contact Email:
***@commence.com
Source:Commence Corporation
City/Town:Eatontown - New Jersey - United States
Industry:Software
Tags:crm, crm software, crm online
Shortcut:prlog.org/12334173
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