Vocalcom Again Positioned in Gartner's Magic Quadrant for Contact Centre Infrastructure

PARIS - June 5, 2014 - PRLog -- Vocalcom, leading provider of multi-channel contact centre software, today announced it has been positioned again by Gartner, Inc. in the Magic Quadrant for Contact Centre Infrastructure. The Gartner Magic Quadrant report evaluates contact centre vendors on their completeness of vision and ability to execute.

The report highlights "Contact centres require a wide range of functions, architectures, features and services to be effective" and the growing "preference to purchase much, or all, of their Contact Centre Infrastructure from a single source" as well as the "emergence of contact centre as a service (CCaaS) model".

Vocalcom's Effortless contact centre™ solution is built on the company’s 20 years of experience and the unique know-how of its employees coming from Contact Centres. It addresses the issues of lengthy implementation and complex management that have plagued this industry by extending the benefits of an Effortless Customer Experience to Contact Centre professionals, agents, supervisors, and managers. Vocalcom's Effortless Contact Centre™ is an inclusive all-in-one solution, packaged for rapid deployment and easy management by Contact Centre practitioners, removing the need for long and IT-intensive projects.

"We are honoured by our improved positioning in the Gartner Magic Quadrant, and are thrilled by the appreciation of our cloud architecture" said Anthony Dinis, Founder and Chief Executive Officer, Vocalcom. "We think the emergence of the contact centre as a service (CCaaS) model reflects the market needs for solutions that Contact Centres can quickly adopt and manage by themselves".

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Vocalcom

Vocalcom is a global leader and technology provider of multi-channel Contact Centre solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Centre people for Contact Centre people, Vocalcom’s Effortless Contact Centre™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Centre™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud. For more information, visit http://www.vocalcom.com