Altitude Software (http://www.altitude.com/)
‘’Key organizations in MENA are realizing great value from contact centers in terms of revenue generation, cost savings and customer service differentiation,’’
Boukhris stressed the importance for companies to go a step further and base their value proposition on achieving true customer engagement: “True blending of all communication channels and applications, efficient workflow management, mobile app integration and tools for agent motivation are just a few of key customer interaction management features which help contact centers meet the challenging requirements and needs of today’s customer.’’
Cemented Leadership in MENA
Altitude’s participation at MECC 2014 follows a stellar 2013-14 year for the company, with revenue growth across most MENA countries and customer segments.Altitude Software boasts customers in five continents and provides a regional base in Dubai, UAE for the entire Middle East and North Africa region.
The European software vendor is specifically experiencing increased demand in UAE, Saudi Arabia, Tunisia and Qatar, which have been the fastest growing MENA markets for Altitude over the past 12 months, with 29 percent growth. Among MENA customers engaging in a relationship with Altitude Software during the first semester of 2014 were Dubai World Trade Centre (UAE), eXtra (KSA), MEZZO (North Africa), Orange (North Africa), NSTYLE (UAE), AIMIA (UAE), STC (KSA), Transmed (Middle East), ETISALAT (UAE), Ahli Bank (Qatar) along with another major telecommunications provider in the GCC.
‘’Our offer combines world-class customer interaction management software with the Blue Mena Customer Service Elevation programs. This is a remarkable proposition to satisfy our customers business needs and to contribute to the development of the customer service elevation market,’’ said Boukhris.
Envisioning Market Expansion
Going forward, Altitude Software has strategic plans for the MENA region. “It is a fast-growing market with huge geographies and a young population. As such, we are significantly intensifying our focus in MENA by expanding our Dubai-based team with new talents and by strengthening our partner ecosystem. We are also planning to establish a direct presence in Saudi Arabia and Tunisia throughout 2014,” concluded Boukhris.
The Altitude uCI (Unified Customer Interaction)
For more information about the Middle East Call Centre (MECC) conference and Exhibition to be held at the Dubai International Convention Centre in UAE from June 7 to June 10, 2014, please visit www.insights-