“The concept for the new urgent care clinic started over seven years ago, when we opened our first urgent care center in Texarkana, Texas. This is our eighth urgent care center in the region, and we are very excited to be part of the Benton-Bryant community,” said Dr. Tim Reynolds, managing partner of HealthARE Express.
The team members at HealthCARE Express created a purpose statement that sums up the experience patients and the community can expect from the company: “HealthCARE Express exists to serve our communities by creating a WOWZA! Customer Experience and developing a legacy of leaders along the way!”
The WOWZA! Customer Experience encompasses the teams understanding that there are universal things people dislike about having to get medical care. That’s why HealthCARE Express in Little Rock has implemented things like:
Walk-In Convenient Hours
…so you don’t have to wait for an appointment!
…so you don’t have to sit in the waiting room!
Walk-In Call Backs
…so you can wait at home or run errands if we’re busy upon your arrival!
Beverage Bar & Bottled Water
…so you’re comfortable during your visit!
Music Playing & New Magazines
…so you always feel welcome!
…so you can get your questions answered over the internet!
On-Line Bill Pay & Insurance Education
…so you’re not confused navigating insurance and payments!
E-sending Prescriptions to the Pharmacy
…so you don’t have to worry about losing your prescription!
…so you can work or entertain yourself on your mobile devices at top speeds!
Kid’s Play Area and Specially Decorated Pediatric Rooms
…so your children enjoy coming to the doctor and are entertained, too!
The team at HealthCARE Express is committed to several things including:
Treating you like an extension of our family
Providing personal attention
Delivering excellent customer service
Assisting you in understanding your medical bills (even if they’re not from our clinic)
Ensuring your visit takes place in a welcoming and comfortable environment
Working to provide minimal wait times
Treating you with compassion and respect
In other words, the HealthCARE Express team is trained to offer you a positive experience that is unlike anything you’ve experienced at other healthcare facilities.