Roto-Rooter of Huntsville and Madison County Uses Latest Digital Technology for Customer Service

HUNTSVILLE, Ala. - June 2, 2014 - PRLog -- Roto-Rooter Plumbers of Huntsville and Madison County uses the latest in digital technology for providing higher quality customer service. Before a service call, a customer will receive a text or an email that shows them a photo and profile of the technician coming to service their home.

Roto-Rooter Plumbers of Huntsville and Madison County owners Deborra Byrd and David Byrd have diligently worked toward obtaining high tech resources over the past years while remaining true to personal service. “Our customer service representatives are right here in our Huntsville office. It is important to us when you call, a local rep personally takes your call and our local dispatcher posts that service call to our customers,” said Deborra Byrd. “Our goal is to take that personal customer service we give and expand on it.”

David Byrd expanded, “Not only you will know who is coming; our technicians also have a quality of standards to measure up to with their profiles. The aim is to keep customer satisfaction at an all-time high and in turn let our technicians and plumbers gather referrals for future jobs. Keeping it personal is what it’s always been about.”

Roto-Rooter of Huntsville and Madison County has always put the needs of the customers first when finding ways to provide quality service. Though the plumbing industry itself has remained somewhat constant throughout decades, more recently, evolving technology has developed on the administration end. Gathering emails as well as phone numbers for a client’s data base has unlocked greater possibilities in providing more information to customers.

About Roto-Rooter Plumbers

Roto-Rooter Plumbers of Huntsville and Madison County was established in 1963 and has been family owned since that time. Roto-Rooter Plumbers is customer oriented, delivering quality same day service, with most calls scheduled within two hours. The current owners, David and Deborra Byrd, understand the value of commitment to their community comes from honest relationships and hard work. Roto-Rooter Plumbers strives to deliver the best service at the best value. Visit RotoRooterHsv.com.