Research support helps advisory firm deliver high quality service

May 27, 2014 - PRLog -- An international research and advisory group needed to track news, financial intelligence, and people movement of industry players for multiple sectors such as construction, mining, medical devices, pharmaceuticals, ship building, etc. across the globe. The key challenges they faced were:

Their customers were geographically dispersed across Europe, East Asia, North America
A quick turnaround on research was required
They had daily deliverables across time zones

Since their in-house team could not handle the volume of work, time zones and turnaround times effectively, they were looking for a partner.

 A qualified and trained team + robust processes

ValueNotes set up a centralized research support cell for the client, providing assistance at every level of the value chain. This includes:

News monitoring and competitor tracking on a daily basis, across 20 industries
Periodic business analysis of key verticals
Ad-hoc requests for in-depth desk research across markets (India, Europe, Asia, Americas)
Ad-hoc global primary research

The daily and weekly reports consist of:

Daily: News monitoring, abstracts, and uploads (mode of delivery - uploading articles to a portal)
Weekly and monthly periodic services: Trend / industry monitoring (mode of delivery - power point)

ValueNotes is able to provide a reliable service to the advisory firm due to:

Strong internal processes to deal with tight timelines and deliverables
Flexible work timings for employees to service different time zones
Internal training in hardcore research skills as well as soft skills for developing a rapport with customers from different work cultures
Regular communication and interaction with clients at various levels – analysts, team leaders, managers as well as management

 Reliable research support enabled the advisory firm to deliver high quality service to its clients

Our client was able to expand their business and maintain a high level of quality and customer satisfaction due to reliable research support provided by the ValueNotes team.