Bahia Turquesa Residences Helps Travelers Avoid Complaints this Summer

COCO BEACH, Costa Rica - May 26, 2014 - PRLog -- The Bahia Turquesa Residences complaints prevention team is always concerned about finding new ways to prevent complaints being issued by travelers. The best method in general is for staff to be constantly attentive to guests by making sure that all needs, wants, and requests are met with promptness and efficiency.

This level of dedication to service makes a major impact on how guests respond to experiences during a stay. The golden rule is best followed in such cases. Guests expect to enjoy a stay and to have any issues taken care of properly.  Taking an active role with guests is strongly recommended by the Bahia Turquesa Residence Club complaints prevention team.

An employee who asks how guests are doing and letting it be known that any assistance necessary can be provided are signs that the correct path is being following to prevent complaints. Attentiveness alone is a great ally in showing guests that the staff cares.  Clear communication is essential for complaints prevention, as Bahia Turquesa Residences complaints prevention team knows very well. Although a guest will not always report to a manager or other employee about exceptional service, it is safe to say that any complaints from a guest are likely to be reported.

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How these complaints are reported and how they are resolved is the key to avoiding similar complaints in the future. The guest must first speak to an employee. Even if the employee is not a manager or somebody who can readily resolve a complaint, it is important for that employee to give complete attention to the guest. Acknowledging what has been said by repeating information provided by the guest shows that the employee has a genuine concern and understands why a complaint is being issued.

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When the information is made clear, the employee should then apologize for any error or inconvenience that could have been caused. This is what it means to show empathy. The guest should be able to recognize this and the complaint might be resolved right then and there.

For more information about Bahia Turquesa Residences, and to book an amazing vacation today, visit http://bahiaturquesaresidences.com/.