Midway Receives Customer Service Award From CarRentals.com

BURBANK, Calif. - May 22, 2014 - PRLog -- CarRentals.com has named Midway Car Rental, L.A.’s premier car rental company, the country’s “Most Friendly and Knowledgeable” local car rental company.  The CarRentals.com staff reviewed thousands of customer reviews and ratings, with factors taken into consideration such as vehicle satisfaction, knowledgeable staff and friendliness during the car rental experience.

Conducted annually, CarRentals.com’s survey of rental customers recognizes that friendly and knowledgeable service, rental car quality, and an easy pick-up process are important to delivering a world-class experience.  They strive to connect their customers to rental car companies that consistently deliver high quality service along with great value based on car rental reviews and ratings, and Midway ranked #1 among all local car rental companies nationwide for 2013.  Separate awards were given for National and Regional car rental companies, with the highest overall rating achieved by any rental car company being four stars out of five.

Midway earned a four out of five star rating in the Knowledgeable Staff category and four and a half stars in the Friendliness and Vehicle Satisfaction categories, for an overall rating of four stars – the best of any local car rental company in the United States.  With a long-standing reputation of providing a friendly experience to their renters, Midway Car Rental also offers their discerning clientele a variety of convenience features and specialty programs that meet the demands of both corporate and retail clients.

With a strict inspection policy for each of their rentals, Midway’s impressive fleet of over 2,700 vehicles comprises one of the most comprehensive collections of exotic and luxury models on the rental market today.  They are the largest independent, privately owned Los Angeles rental car company, offering a wide breadth of options to satisfy the needs of every renter.

This is the second award that Midway has won based on rentals in 2013.  They were also honored by the inaugural Renter Rated^TM Award from CarRentalExpress in November.

About CarRental.com’s Customer Satisfaction Survey

Winners were selected based on over 100,000 post-trip survey responses from CarRentals.com customers renting cars in 2013 across 30 rental car companies for pick-ups within the United States.  Customers were asked to rate their car rental experience across several aspects including:  vehicle satisfaction, friendliness of staff, rental value, availability of requested vehicle, promptness of shuttle, overall experience, staff knowledge, and desire to rent from the same rental car company again

About Midway Car Rental

Known for their commitment to customer satisfaction and extraordinary selection of rental vehicles, Midway Car Rental offers southern California visitors a fleet of more than 2,700 mainstream, luxury and exotic vehicles to choose from.  Visit www.MidwayCarRental.com.