1. Know what the company’s policies are
Whenever booking any kind of car rental, flight or other reservation, ask a little about the company’s customer service policies. It never hurts to be prepared and also aware of what could possibly happen if the traveler is unable to follow through with the plans. Make sure to ask tough questions and read through the fine print.
2. Let them know prior to the rental date
Many of these companies have certain guidelines set that they have to follow, including the amount of time in advance a cancellation must take place in order to receive a refund or credit. The sooner in advance the company is aware of the cancellation, the more of a chance the traveler has of receiving money back or a credit of some kind rather than nothing at all.
3. Stay calm and collected
It is easy to get upset whenever a cancellation call happens, especially if something isn’t going as planned. Remember that the person on the other end is human too, and avoid angry tones or yelling. By staying calm and explaining the situation, especially if some type of important (or unavoidable)
4. Try changing the dates rather than cancelling
The Grand Solmar Cancellations Assistance Squad knows that sometimes if the hassle of cancelling is becoming too much, or isn’t due to circumstances that warrant a refund, some companies will allow a change of dates or times to help accommodate these unexpected events. This could be a way to save on cancellation fees and also avoid missing out on an exciting activity or destination.
For more tips on how to enjoy the most out of a vacation in Cabo San Lucas by staying at the award-winning Grand Solmar Land’s End Resort and Spa, visit http://www.grandsolmar.com/.