Follow on Google News News By Tag * Call Recording * Quality Management * Contact Centre * Customer Feedback * Workforce Management * More Tags... Industry News News By Location Country(s) Industry News
Follow on Google News | Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre PortfolioPartnership enables Exchange Communications to deliver greater value to customers, from SMEs to the largest multi-site enterprises
By: Sinclair Voicenet “We are very excited about this partnership with Sinclair Voicenet as it enables us to expand our product portfolio to meet the needs of our customers who want an efficient way of recording calls or require more advanced contact centre applications,” Sinclair Voicenet is a Platinum Partner for NICE Systems, the leading supplier of interaction recording and contact centre applications, and is the only company in the EMEA region to qualify as a NICE Master Distributor, the ultimate level of accreditation. The company has also recently announced a partnership with ASC, a leading global developer of innovative software solutions to record, analyse and evaluate communications. According to Peter Gough, a Director of Sinclair Voicenet: “We are committed to building close working relationships with systems integrators and channel partners and are delighted to be working with Exchange Communications, one of the UK’s most successful independent providers of business telecom solutions. Together, we can provide customers with market leading solutions that will enable them to comply with regulatory requirements and achieve significant performance and efficiency improvements, whilst receiving the highest possible levels of service and delivery from our new partnership.” About Sinclair Voicenet Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. Based in East Kilbride, we provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK’s leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers. For further information, please visit www.sinclairvoicenet.co.uk End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|