When Oxford University Hospitals NHS Trust was formed in 2012, it sought to create a single, integrated platform that could report incidents quickly and consistently across all of its four hospitals: John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, in the north of Oxfordshire.
Karl Valentin, Project Support Manager, Safety, Quality and Risk Department at OUH commented, “Datix had been well used and adopted at the Nuffield Orthopaedic Centre since 2008 – a positive experience we aimed to realise across the wider organisation. The automated, web-based capabilities of Datix, together with its flexibility and high degree of customisation, promised an efficient, integrated solution to capture incidents across the newly formed and far larger OUH infrastructure. What is more, Datix has the power to become a vital intelligence tool to support good governance across the organisation.”
Today, over 11,000 employees have access to the Datix system to report on incidents electronically and OUH’s Complaints Department plans to make Datix its central repository for receiving, handling and reporting on claims and complaints.
In the region of 1,000 managers were initially trained to manage and review incidents reported on the Datix system. Prior to the merger, this was a more manual and time consuming process for a number of areas across the Trust; which has been replaced by easily accessible web forms available to all users across all sites. OUH are now continuing to build on this by supporting managers and teams to design and produce more advanced reports to help analyse data at the local and organisational level.
The automation provided by Datix in a single, integrated platform has transformed the way OUH manages patient safety, delivering considerable time savings for staff and management. The popularity of the solution has been demonstrated by an increase in the number of incidents being reported in Datix.
OUH has also welcomed the opportunity to network with other Datix users and become part of the wider community. Karl Valentin added, “Datix helps its customers realise the potential of the technology by providing a range of events that actively promote knowledge-sharing across the Datix community. Learning from other Datix users in the UK and being aware of the achievements realised by some international customers has highlighted the exciting possibilities for the future with Datix. Being part of a close-knit user community gives us many opportunities to share innovations and enhancements to help inform our own local Datix implementation.”
Jonathan Hazan, Chief Executive of Datix, concluded, “Our flexible, highly customisable software is ideal for complex NHS organisations facing constant change. In a very short space of time, OUH has managed to roll out electronic reporting to the whole trust, instilling confidence and contributing to a better patient experience. Our collaborative approach to learning gives customers a positive environment in which to flourish, learn new skills and fully utilise their resources, maximising their investment in Datix from the very beginning.”
About Oxford University Hospitals NHS Trust (OUH)
Oxford University Hospitals (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK.
The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire.
OUH employs 11,000 people and provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation)
Every year, the Trust’s hospitals manage around 840,000 outpatient appointments, 187,000 emergency and elective inpatient admissions and deliver nearly 9,000 babies.
For more information, please visit: www.ouh.nhs.uk
Datix has been a pioneer in the field of patient safety since 1986 and is today the leading supplier of software for patient safety, risk management, incident and adverse event reporting. Datix aims to help healthcare organisations build a culture and practice that drives excellence in patient safety. It recruits and retains people committed to the healthcare sector and continually invests in its software and services to ensure that it integrates best practice and learning.
Datix is focused on the health and social care sector. Its customers include public and private hospitals, primary care providers, GP surgeries, mental health and ambulance service providers. Its clients also include organisations delivering care home and domiciliary care services. Within the UK this includes more than 70% of the National Health Service. Internationally the Datix client base is growing rapidly and includes large scale deployments in Canada and the USA as well as clients in Europe, the Middle East and Australia.
Datix is headquartered in London, United Kingdom. To learn more, visit www.datix.co.uk or call +44 (0)20 8971 1971
For further information please contact:
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