According to the agreement, VEBA will incorporate Navera’s interactive, animated education and decision support products into its enrollment technology system, VBEnroll, and call-center technology, and promote the use of Navera to those clients not using VBEnroll that are interested in adding EDS support to their voluntary offerings. An early adopter of self-service technologies for voluntary benefit enrollments, VEBA uses in-bound call center technology and research to conduct “high tech/high touch” voluntary benefit enrollments. VEBA’s clients include health care providers, universities, associations and mid-market employers (1,000-150,000 employees). Among VEBA’s clients is the nation’s largest hospital and health care services provider, with more than 160,000 employees.
“Navera is a terrific education and decision support platform for both core and voluntary benefits. It delivers high quality education and does a great job of driving engagement. We had been looking at online communication tools for years; avatars, videos—you name it. When compared with a paid actor or avatar, our experience shows employees embrace animation best; cartoons are disarming. They allow people to clearly concentrate focus on the message rather than trying to decide whether they believe it or not,” said VEBA President and CEO William (Tinker) Kelly. One of five finalists for Benefits Selling magazine’s 2013 Broker of the Year award, Mr. Kelly was inducted into the Workplace Benefits Association’
“We are pleased to be working with VEBA, and our ability to easily, but tightly integrate with the VBEnroll system means VEBA’s clients will enjoy a best-in-class experience for online enrollment from education to decision support through final enrollment,”
VEBA’s information technology infrastructure, electronic benefit administration services and data services partner is SSAE 16 certified, and undergoes an annual AICPA Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization (SOC 1) Type 2 examination of its IT operations for the benefit of its clients and potential clients. The most recent report was issued January 21, 2014, and again was an unmodified opinion.
About Voluntary Employee Benefit Advisors (VEBA)
VEBA provides consulting and enrollment services in the voluntary benefit field for companies, organizations and associations. VEBA’s offerings include proprietary and customized solutions that enable HIPAA-compliant data exchanges between employees, clients and carriers; call center support provided by licensed, highly trained and experienced enrollment counselors; carrier-compliant communications;
Navera is a leading provider of cloud-based education and decision support products that help employees and their families make well-informed choices about their health care benefits and insurance options. Headquartered in San Francisco, Navera’s interactive animated approach provides users with an engaging, informative, and relevant experience that increases participation and overall satisfaction with the benefits selection process. Navera delivers value to its broker, consultant, carrier and healthcare exchange partners by improving employee engagement and reducing communication costs. To learn more about Navera, please visit http://www.navera.com