With so many companies competing for the same business, how much is a missed call, email, voicemail or delayed response impacting your business? I know that if I donot respond to a Client's request in a timley manner it can cause me to loose thats Client's confidence, and make them feel I can not support them in their time of need and I will lose their business.
Keeping your Client's happy I'm sure is your number one priority. Hey without them where is your business? Business is built on three core factors:
Lets be honest it's hard enough these days to get the business so why would you risk the business you worked hard to win, to possibly loose it if your Technology does not allow your staff to be responsive to your Client's when they need you the most.
Stay connected to your most valuable asset and help your hard working staff be successful.