“We are thrilled to honor the winners of the 2014 Avid Awards, who have all set the highest standards for home quality and customer service across North America,” said Paul Cardis, Chief Executive Officer of Avid Ratings. “These awards give future buyers the confidence that there is a builder in their region who will deliver an exceptional new home and buying experience.”
Home building companies included in this year’s results represent approximately 20 percent of the largest publicly traded NYSE/NASDAQ builders, 34 percent of North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast. Homeowners who purchased new homes in 2013 were surveyed to determine the winners of the 2014 award. A total of 27 U.S. and Canadian home builders received awards across 20 separate categories this year. The big winner was Pardee Homes – Inland Empire California Division, which garnered recognition in two preeminent award categories: Avid Cup and Avid Diamond.
“We’re so pleased our buyers have recognized our efforts, which reflect the long-term commitment of everyone at Pardee Homes to quality home building and excellence in customer service,” said Pardee Homes Executive Vice President and COO Jon Lash. “The Avid honors validate the dedication our entire workforce brings to the job every day.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, home building companies are evaluated using Avid's award winning GoSurvey® program and database. Every home buyer survey in the database is analyzed to determine each builder's Avid Index Score, which is a combination of the total home buying experience, the willingness to refer, and the actual number of recommendations a buyer has made. Builders with the highest Avid Index Score in each category are presented with awards. Each award winning company must score at or above the top 25th percentile in each country to be recognized with an Avid Award. To provide even more transparency, many participating builders publish all of its completed (and unedited) surveys and star ratings online via Avid’s GoSocial® program and at http://www.avidratings.com/
“Part of our brand promise is that we are a trustworthy company that consumers can rely upon,” Cardis said. “Integrity is of paramount importance to us, which is why home buyers and builders alike can be assured that the Avid Awards have true meaning behind them.”
Avid Ratings’ top honor, Avid Cup, recognizes the building company with the highest customer ratings throughout North America, across all surveys, from contract signing through one-year of home ownership. The 2014 Avid Cup winner was secured by Pardee Homes – Inland Empire California Division.
Avid Diamond Award
The Avid Diamond Award is given to builders scoring the highest on its New Home Move-In Experience™ Survey (based on purchasing experience within the first 90 days in the home). Four builders in both production and custom builder categories were named as Diamond Award recipients: two in the United States and two in Canada.
Avid Diamond Award recipients are as follows:
· Pardee Homes – Inland Empire California Division, United States
· Portrait Homes Ltd – British Columbia, Canada
Avid Custom Builder Diamond Award winners include:
· Lamar Smith Homes – Georgia, United States
· Totangi Properties Ltd – British Columbia, Canada
Avid Gold Award
Avid also distinguishes top building companies on a local level with the Avid Gold Awards. This honor is given out to leading builders within four distinct regions of the United States and four provinces in Canada who received the highest on its New Home Move-In Experience™ Survey (based on purchasing experience within the first 90 days in the home) out of all qualifying builders in their area.
In the United States, the recipients of the Avid Gold Award are as follows:
North Central region
· AVB of Michigan
South Central region
· Ideal Homes of Oklahoma
· Mungo Homes Coastal Division of South Carolina
· Abrazo Homes of New Mexico
In Canada, Avid Gold Award winners include:
Province of Alberta
· Brookfield Residential – Edmonton Multi-Family Division
Province of British Columbia
· Portrait Homes Ltd of Richmond
Province of Ontario
· Reid’s Heritage Homes - Collingwood Division
Province of Saskatchewan
· North Ridge Developments – Saskatoon Multi-Family Division
Avid Benchmark Award
The Avid Benchmark Award is presented to the second- and third-place builders that rank among the top 25 percent nationwide (up to two per region or province) in the New Home Move-In Experience™ Survey (based on purchasing experience within the first 90 days in the home). There were a total of 14 recipients this year: eight in the United States and six in Canada.
About Avid Ratings
Founded in 1992, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational consulting, employee training, and innovative marketing solutions that drive home building success. Serving over 2,750 home builders throughout the United States and Canada, Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients. To learn more about the industry leading Avid 3.0 suite of services (GoSurvey®, GoSocial®, and GoTour®), visit http://www.avidratings.com.