Innovation Group SA is the local representative office of the global provider of business process services and software solutions to the insurance, fleet, automotive and property industries.
iLearn provided an ONSITE solution that represented an ideal fit for Innovation Group SA’s learners and ensured the successful rollout of training over a six month period to ensure both the transfer of theory and application in the workplace.
Namasha Rao, Manager: Learning and Development, Human Capital, explains that iLearn was called upon regularly to provide assistance on several gaps identified. “I was provided with accredited courses where needed, and content that is relevant to business. We have noticed a ROI in terms of our technical skills as well as from the business skills programme held recently,” says Rao.
Rao rates iLearn’s knowledge of the market, its level of expertise and professionalism in execution as exceptional.
Leadership at Innovation Group SA makes specific reference to the level of consultation offered by iLearn, its impressive turnaround time in delivery and the commitment of consultants to understand a client’s business, core requirements and the standard of training offered.
“The trainers that are sent through are impeccable when it comes to transferring knowledge, be it technical or business skills, Rao adds.
Richard Rayne, Managing Director at iLearn, explains that as an international service provider Innovation Group is reliant upon the highest level of technical skills to ensure consistency in their operations and we were tasked with providing a training solution that was both locally relevant, however measured in international expectations.
“We are proud of our ongoing partnership with Innovation Group SA and believe that the Company has in place a sound skills development and training strategy that will ensure that it retains its leadership position in the market,” says Rayne.
In supplying this service, iLearn identified and effectively addressed a number of requirements including Microsoft Project & Visio 2010, Conflict Management and Customer Service .
Liza du Plessis
Liza du Plessis