The new office is needed because C3i recently won large contracts with two global pharmaceutical companies to provide help desk support services for campus and field sales based personnel. The company expects to begin receiving calls in the new 25,000 square foot office in June.
C3i will create 100 jobs initially and another 156 within the next three years. Positions to be filled include help desk technicians and management personnel such as supervisors, trainers, quality assurance analysts, and subject matter experts. All of these jobs will be posted at the company’s web site at www.c3i-inc.com.
C3i CEO and co-founder Joel Morse said the new office will be open 24 hours a day and while all calls in this center will be handled in English, they will originate from anywhere in the world. “A pharmaceutical sales representative in Australia requiring English language support will have their call routed to this center,” he said.
This will be the third operation opened by C3i in a Mericle building. In 2007, C3i opened an office in the East Mountain Corporate Center in Plains Township and in 2012 it opened a hardware services center in CenterPoint East. C3i employs more than 350 people in Northeastern Pennsylvania.
Morse cited a number of factors that led to C3i’s decision to open the new help desk center in CenterPoint. These included the area’s productive workforce, the operational synergies of having offices and hardware depot services centers in close proximity to each other, and the area’s pro-business approach led by Mericle, the Greater Pittston Chamber of Commerce, Jenkins Township, Luzerne County and the Pittston Area School District.
Morse thanked Mericle for making an investment in speculative construction in CenterPoint. “The fact that the CenterPoint buildings were up and ready made it much easier for us to make the decisions to locate our hardware services center and help desk center here in Northeastern Pennsylvania,”
Mericle Vice President Bob Besecker coordinated the real estate transaction. C3i was represented by Alex Jinishian from Colliers International’
Besecker said C3i becomes CenterPoint’
Besecker said C3i, Maximus, and Greiner Packaging International all leased space in buildings Mericle had constructed on speculation on ReadyToGo!™ sites. “It is critical that we have a wide variety of space available when companies are considering bringing their jobs to Northeastern Pennsylvania,”
Besecker said Mericle hopes to build several additional speculative buildings in CenterPoint in 2014.
Mericle Commercial Real Estate Services, founded by Rob Mericle, is a vertically-integrated company with more than 200 in-house professionals with expertise in all aspects of commercial real estate development and construction. The Mericle team includes licensed architects, land planners, professional engineers, surveyors, licensed electricians, plumbers, carpenters, certified public accountants, in-house legal counsel, leasing and marketing professionals, licensed brokers, property managers, and more.