Concentrix opened its operations in Nicaragua in 2008 with a world-class center located in the capital city of Managua. Globally, the company has more than 45,000 employees in 36 countries after acquiring IBM’s customer care and industry process services business.
Chris Caldwell, President of Concentrix, said the corporation found hard working, loyal and qualified personnel—the foundation of the industry—in Nicaragua. "We believe the value proposition we deliver from Nicaragua complements the services we provide our clients from the US, UK, Philippines, India, China and Costa Rica," Caldwell said.
Javier Hugentobler, Managing Director of Concentrix in Nicaragua, said "we are very happy to receive this award and we view Nicaragua as an excellent location. The country provides many of our company needs, both from a human resource perspective and an investment incentive perspective."
APEN is a private, non-profit organization that has worked for over two decades to strengthen and promote export of Nicaraguan products and services. The Exporter of the Year Awards recognize small, medium and large enterprises linked to traditional and non-traditional product trade in Nicaragua in six categories: Revelation Exporter, Friend of the Environment Company, Most Associative Exporter, Corporate Social Responsibility, Services Exporter, and Female Exporter of the Year.