The CRM process has evolved vastly over the last few years and Sakshay has evolved with it, if not faster. We understand that customers nowadays are not limited to making phone calls or filling forms on enterprise websites for any query, complaint or suggestion. The most widely-used go-to platform nowadays is social media, and customers are taking to Twitter, Facebook, Google+, LinkedIn, YouTube, and other such digital media platforms to express anything they want to, also expecting a reply in return from the brand. Keeping this in mind, we have tailored our services to integrate social media and other modern digital platforms seamlessly within our customer relationship management service.
Our complete list of packages includes over 10 services or processes. We put in place sales and marketing automation in order to take care of the sales and marketing needs of a brand and ensuring that our clients meet their targets on a regular basis. Next, we take care of customer service and support in order to facilitate communication between our clients and their customers. This allows them to build a strong relationship between the two where clients can put forward their queries, feedback and/or complaints and our clients can take care of them immediately. We put in place a contact center and e-service to ensure timely replies to customers. We also conduct regular audits in order to measure customer experience and loyalty assessment. This helps build customer loyalty. We also make sure that the web experience management is properly in place and our clients can always stays in control of the experience of their customers on the web in their enterprise ecosystem. We also integrate CRM portals and SharePoint in the regular official processes in order to make it easy for our clients to implement the same.
Keeping in view the increasing trends of mobile browsing, searching and buying, we put in place excellent mobile CRM procedures so that customers gain a very positive experience from our clients' brands even on the go. As mentioned earlier, we also take care of the social CRM in order to build relationships with customers who take to social media platforms seeking to do the same. Lastly, CRM analytics are put in place so that our clients can constantly monitor the progress and also change the processes as when needed upon discovering which processes are working the best.
Sakshay is committed to providing the best custom relationship management services to its clients and help them in building a loyal and profitable customer base.
Sakshay Web Technologies Pvt. Ltd.
A - 83, First Floor,
Sector - 2,
Noida - 201301, India
Telephone (India): +91 0120-6517460
Mobile No. : +91 9818592244