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Follow on Google News | Coast and Country Housing Ltd set to raise the roof on employee engagement with SpeakInConfidenceCCH have many successful communication strategies in place for upward and downward communication between senior managers and the workforce. Leadership, management, fairness, company ethos, and staff personal development were all highlighted by employees as positive factors in working for CCH. However, existing strategies did not encompass all the communication paths necessary. Whilst CCH had anonymous feedback tools, both managers and employees were sometimes frustrated by the inability to directly respond. SpeakInConfidence (http://www.speakinconfidence.com/ Many CCH employees are ex-local authority and CCH were keen to provide a solution to empower employees to raise emotive comments related to pension change consultations and potential group structure changes. Although for some anonymous feedback, it was possible to generate a company-wide response by way of a newsletter or other downward communication, some questions were so personal or specific that this was not appropriate. “SpeakInConfidence (http://www.speakinconfidence.com/) It was important that any new service provision was available to all CCH employees. About half of CCH employees are field based and do not have access to the intranet, or even have a CCH email address – a web based, mobile solution was critical. “We reviewed solutions which could be used with our intranet, however, we believe a third party web based anonymous platform would encourage more staff to speak out about issues that mattered.” explained Flounders. “We have many existing communication systems available to staff, for example, anonymous paper based feedback, however, it was not always accessible to all employees or provide the ability to respond to a specific comment.” The new service for employees will be publicised using existing lines of communication such as the intranet, weekly brief, team meetings, company-wide tv screens and a launch countdown. CCH take their commitment to employee engagement very seriously, seizing any opportunity for improvement and look forward to the next steps with SpeakInConfidence (http://www.speakinconfidence.com/) End
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