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Mindpearl does it again! - Two award shortlistings for outsourcing excellence


 
PRLog - May 1, 2014 - Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for outsourcing excellence.

Mindpearl is shortlisted in two categories in the European Outsourcing Association (EOA) Awards:

Ø  European Outsourcing Service Provider of the Year - Mindpearl

Ø  European BPO Contract of the Year - Mindpearl and Weight Watchers

In addition to this, Mindpearl’s CEO, William Pattison, has been shortlisted for European Outsourcing Professional of the Year.

‘We are very proud that Mindpearl, our CEO and the partnership with our client, Weight Watchers, have been recognised in this way. We believe this global recognition reaffirms our market position as an outsourcer who delivers ‘best of class’ customer support said Alan Graham, Mindpearl’s Chief Commercial Officer.

In 2013, Mindpearl was shortlisted for three categories in the National Outsourcing Association (NOA) UK awards for outsourcing excellence and won Outsourcing Contact Centre provider of the Year 2013.

Winners for the EOA Awards will be announced at an official award ceremony taking place on 10th July 2014 in London.  Click here for the full shortlist.

About Mindpearl:

Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl was recently recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National Outsourcing Association (NOA) Awards in the UK.  Mindpearl’s management are the majority shareholders in the business, which allows clients a direct route to the top level stakeholders. With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.

Further information:

Candace Laubscher

Mindpearl’s Sales & Marketing Department

Phone: +27 (0) 21 440 6707

Email:  claubscher@mindpearl.com

Website:  www.mindpearl.com

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Industry:Retail, Travel
Tags:call centre, bpo, contact centre, Outsourcing
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