This award category recognises individual’s for their ability to deliver both initial and ongoing business value to clients, incorporating best practice, continuous service innovation and also demonstrable commitment to the development and future of the industry.
‘William has achieved various things in the BPO sector, particularly in the South African landscape and was a key figure in bringing the first BPO investor, Lufthansa, to South Africa. Other notable achievements include being instrumental in developing the ‘Follow the Sun’ 24/7 contact centre, a concept he helped develop. With almost 25 years of industry experience, William is a true asset to the international BPO community.’ Gareth Pritchard, BPeSA’s CEO, Business Process enabling South Africa Association Body.
‘I am pleased to that I have been shortlisted for this award, however I could not have achieved the success I have without the support of my team. So I would like to acknowledge their dedication’, commented William.
Winners for the EOA Awards will be announced at an official award ceremony taking place on 10th July 2014 in London. Click here for the full shortlist.
About William Pattison, Chief Executive Officer, Mindpearl BPO
William is the CEO and an owner of Mindpearl, a global, 24/7, multilingual, contact centre outsourcing company with facilities in Spain, Australia, South Africa and the Fiji Islands and winner of the National Outsourcing Association (UK) – Contact Centre of the Year Award 2013 for outsourcing excellence. Mindpearl services clients across the UK, Europe, the Asia/Pacific region and North America. William has more than 25 years’ experience in the contact centre industry, most notably within the aviation industry. William, with his unique insight, customer focus, and leadership, has been the driving force behind Mindpearl’s award-winning network of multilingual, multi-channel customer contact centre operations. He is widely recognised as an industry leader in the creation and development of the “follow-the-
Mindpearl’s Sales & Marketing Department
Phone: +27 (0) 21 440 6707