Telogis Appointment improves customer service by allowing consumers to choose delivery windows that are most convenient for them while also being most cost effective for the deliverer. It helps shipping companies reduce turnaround times by matching delivery slots to customers’ open times to receive goods, and automates ETAs to the receiving parties via text or email – all in real time.
“Businesses that embrace a customer-centric service model and implement mobile and location intelligence technologies aimed at expediting, improving and personalising the customer experience will ultimately grow market share and remain competitive,”
Intelligent Appointment Scheduling that Maximises Profitability
When customers interact with online scheduling tools or speak with a customer service representative by phone, Telogis Appointment will provide a choice of available appointments based on pre-determined criteria such as delivery cost, available resources, proximity of existing vehicles and resource capabilities of technicians or delivery specialists.
Telogis’ integrated work order management, routing and scheduling programs provide customer service representatives with optimised appointment times/windows that allow the customer to choose a time that works best for them. This dynamic back-office coordination takes into account factors such as vehicle location, onboard tools, skill sets, routing and schedule, and only presents appointment options that will be profitable.
Telogis Appointment also delivers integration to/from existing Customer Resource Management (CRM) or other customer service portals and initiates a call to/from appropriate applications in order to present profitable appointment options.
An Integrated Platform Approach
Telogis’ platform approach (http://www.telogis.com/
Now in version 6.0, the Telogis Route Planning Suite supports static, fixed-route and territory planning as well as dynamic routing, routing support specifically for vehicles carrying hazardous materials and commercial trucks. This enables Telogis customers to be more responsive and provide a higher level of service for their own customers. The Telogis Route Planning Suite ensures that plans are built so that key customers are visited regularly and operations teams can more effectively manage last-minute jobs, resulting in increased efficiency, revenue and overall customer satisfaction.
For more information about Telogis Appointment and the Telogis Route Planning Suite, please visit www.telogis.com/
NOTES TO EDITORS
Telogis Inc., the platform for location intelligence, is dedicated to enhancing the value of its customers’ businesses through intelligent integration of location technology, information and services.
Telogis was established in 2001 and is headquartered in Aliso Viejo, Calif., with offices in Europe and Latin America as well as development centers in Austin, Texas, Toronto, Canada and Christchurch, New Zealand. Telogis’ products and services are used and distributed in more than 60 countries worldwide.
Telogis has been established in the UK since 2008, and already has several customers using its Telogis GeoBase geospatial platform.
For more information please visit www.telogis.co.uk
General Manager , EMEA, Telogis
Tel: +44 (0) 20 3005 8805
Tel: +44 (0) 1491 639 500